The following types of Personal Information may be processed for purposes of targeted advertising, and may have been “shared” or “sold” in the 12 months prior to the last modified date of the privacy policy: Online Identifiers: IP address; unique identifier. Each category of Personal Information listed above may be “shared” with or “sold” to the following third parties in connection with our marketing activities: Advertising vendors (e.g., affiliate marketing companies, tracking technology providers). Parties to a corporate transaction (e.g., if we are involved in the purchase, sale, lease,

In compliance with the EU-U.S. DPF ElevenLabs commits to refer unresolved complaints concerning our handling of personal data received in reliance on the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF and the Swiss-U.S. DPF to JAMS, an alternative dispute resolution provider based in the United States. If you do not receive timely acknowledgment of your DPF Principles-related complaint from us, or if we have not addressed your DPF Principles-related complaint to your satisfaction, please visit https://www.jamsadr.com/dpf-dispute-resolution for more information or to file a complaint. The

SECTION 12 CONTAINS PROVISIONS THAT GOVERN HOW TO RESOLVE DISPUTES BETWEEN YOU AND ELEVENLABS. ADDITIONALLY, SECTION 12 INCLUDES AN AGREEMENT TO ARBITRATE WHICH REQUIRES, WITH LIMITED EXCEPTIONS, THAT ALL DISPUTES BETWEEN YOU AND ELEVENLABS SHALL BE RESOLVED BY BINDING AND FINAL ARBITRATION. SECTION 12 ALSO CONTAINS A CLASS ACTION AND JURY TRIAL WAIVER. PLEASE READ SECTION 12 CAREFULLY. UNLESS YOU OPT OUT OF ARBITRATION WITHIN THIRTY (30) DAYS AS SET FORTH IN SECTION 12: (1) YOU WILL ONLY BE PERMITTED TO PURSUE DISPUTES OR CLAIMS AND SEEK RELIEF AGAINST ELEVENLABS ON AN INDIVIDUAL BASIS, NOT A

12. Dispute Resolution; Binding Arbitration Please read this Section 12 carefully because it requires you and ElevenLabs to arbitrate certain disputes and claims and limits the manner in which we can seek relief from each other. Arbitration precludes you and ElevenLabs from suing in court or having a jury trial. You and ElevenLabs agree that arbitration will be solely on an individual basis and not as a class arbitration, class action, or any other kind of representative proceeding. ElevenLabs and you are each waiving the right to trial by a jury.Follow the instructions below if you wish to op

If you assert a Dispute against ElevenLabs, you will first contact ElevenLabs by sending a written notice of your Dispute to ElevenLabs by email to legal@elevenlabs.io. If ElevenLabs asserts a Dispute against you, ElevenLabs will contact you by sending a written notice of ElevenLabs’ Dispute to you via email to the primary email address associated with your account. If you and ElevenLabs cannot reach an agreement to resolve the Dispute within 30 days after you or ElevenLabs receives the applicable notice, then either party may submit the Dispute to binding arbitration as set forth below. The s

A party who wishes to initiate arbitration must provide the other party with a request for arbitration (the “Request”). The Request must include: (i) the name, mailing address, email address, and telephone number of the party seeking arbitration and the email address associated with any applicable account; (ii) a statement of the legal claims being asserted and the factual bases of those claims; (iii) a description of the remedy sought and an accurate, good faith calculation of the amount in controversy in United States dollars; (iv) a statement certifying completion of the informal dispute re

If the party requesting arbitration is represented by counsel, the Request shall also include such counsel’s name, mailing address, email address, and telephone number. Such counsel must also sign the Request. By signing the Request, counsel certifies to the best of counsel’s knowledge, information, and belief, formed after an inquiry reasonable under the circumstances, that: (A) the Request is not being presented for an improper purpose, such as to harass, cause unnecessary delay, or needlessly increase the cost of dispute resolution; (B) the claims, defenses and other legal contentions are w

(h) Batch Arbitration. To increase the efficiency of administration and resolution of arbitrations, you and ElevenLabs agree that in the event that there are 100 or more individual Requests of a substantially similar nature filed against ElevenLabs by or with the assistance of the same law firm, group of law firms, or organizations, within a 30 day period (or as soon as possible thereafter), JAMS shall: (i) administer the arbitration demands in batches of 100 Requests per batch (plus, to the extent there are less than 100 Requests left over after the batching described above, a final batch con

All parties agree that Requests are of a “substantially similar nature” if they arise out of or relate to the same event or factual scenario and raise the same or similar legal issues and seek the same or similar relief. To the extent the parties disagree on the application of the Batch Arbitration process, the disagreeing party shall advise JAMS, and JAMS shall appoint a sole standing arbitrator to determine the applicability of the Batch Arbitration process (“Administrative Arbitrator”). In an effort to expedite resolution of any such dispute by the Administrative Arbitrator, the parties agr

You and ElevenLabs agree to cooperate in good faith with JAMS to implement the Batch Arbitration process, including the payment of single filing and administrative fees for batches of Requests, as well as any steps to minimize the time and costs of arbitration, which may include: (1) the appointment of a discovery special master to assist the arbitrator in the resolution of discovery disputes; and (2) the adoption of an expedited calendar of the arbitration proceedings. This Batch Arbitration provision shall in no way be interpreted as authorizing a class, collective and/or mass arbitration or

Our Service-Specific Terms, which apply to your use of certain Services; Our Prohibited Use Policy, which applies to your use of all of our Services; The Voice Library Addendum, which applies your use of our Voice Library Service; Our Beta Services Addendum, which applies to your use of our Beta Services; Our Music Marketplace Addendum, which applies to your use of the Music Marketplace; Our OEM Terms, which apply to your bundling, making available and sublicensing of certain Services (ex. incorporating the ElevenLabs Services in your own solution); Our Data Processing Addendum, which governs

14. Modifying and Terminating Our Services We may: (a) modify, impose limits on, replace, upgrade, update, suspend, or terminate providing all or part of our Services at any time; (b) charge, modify, or waive any fees required to use the Services; or (c) offer opportunities to some or all end users of the Services, each of (a) through (c) without any liability or additional notice to you. All modifications and additions to the Services will be governed by the Terms or Supplemental Terms, unless otherwise expressly stated by ElevenLabs in writing. We are not responsible for any loss or harm rel

Purpose Description Legal Ground (where required under applicable law) Providing the services We may process your Personal Data to provide the Services you request from us, as described in the applicable Terms of Service. The processing is necessary for entering into, or performance of a contract to which you are a party Collecting your audio recordings and other Voice Data for use in connection with our Services We collect the audio recordings of your voice that you choose to share with us, as well as any other Voice Data to provide our Services to you. The processing is necessary for enterin

(b) Personal Data and ElevenLabs Voice Modeling Services ElevenLabs uses Voice Data to provide its voice services, including voice modeling, speech-to-speech, and dubbing services. For voice modeling, when you provide us with recordings of your voice, we utilize our proprietary, AI-based technologies that analyze your speech characteristics to formulate a distinct voice model of your vocal traits. This voice model can be used to generate audio resembling your voice. Depending on where you reside and how we use your Voice Data (as set out in this Policy), applicable law may define your Voice D

Additionally, all users are strictly prohibited from uploading, transmitting, emailing, or otherwise making Voice Data from children under the age of 18 available to us or other users or using them for any of our Services. If you believe we may have inadvertently processed such Personal Data, please contact us at legal@elevenlabs.io. 12. Additional Information About Biometric Data. Certain ElevenLabs’ Service may involve the collection of biometric information. We collect this information for verification purposes. We may disclose this information where necessary to our affiliates, service pr

Information from Third Parties. Where permitted by applicable laws, we collect publicly available information from third-party sites to enable the training of our models and systems. We may also work with third parties directly to collect information such as to enable the training of our models and systems. Third-Party Logins. If you choose to register or log in to our Services using your account with third parties, we receive Personal Information about you from such third parties, such as your name, email address, username, and profile picture. Information from Service Providers. We may recei

2. Purposes of Processing Personal Information: We collect Personal Information for the following purposes: · To provide, maintain, and improve our products and services · To prevent fraud and for safety and verification purposes, including use of CAPTCHA data for verification purposes. · To provide technical assistance and customer support services · To send marketing communications · To comply with our legal obligations and for administrative and compliance purposes · For the research and development of AI models 3. Data Retention:

2. Personal Data You may provide certain information to ElevenLabs in connection with your access to or use of our Services, or we may otherwise collect certain information about you when you access or use our Services. You agree to receive communications from ElevenLabs via the Services using the email address or other contact information you provide in connection with the Services. You represent and warrant that any information that you provide to ElevenLabs in connection with the Services is accurate. For information about how we collect, use, share, and otherwise process information about

Information from Third Parties. Where permitted by applicable laws, we collect publicly available information from third-party sites to enable the training of our models and systems. We may also work with third parties directly to collect information such as to enable the training of our models and systems. Third-Party Logins. If you choose to register or log in to our Services using your account with third parties, we receive Personal Data about you from such third parties, such as your name, email address, username, and profile picture. Information from Service Providers. We may receive info

We need it to comply with a legal obligation, for instance, to comply with a court order. Research and development of AI models We may process your Personal Data to research, develop, train and/or otherwise improve our AI models. This may include processing audio, text, video content, your preferences or feedback, and/or any metadata associated with any of the foregoing that you provide or that is collected or generated in connection with your use of the Services. Our training practices are designed to disassociate (or fully remove) data included in the training dataset that could reasonably i

(d) License to Your Content. You hereby grant to ElevenLabs a license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, publicly or otherwise perform and display, and use your Content to provide the Services (including the trust and safety features therein), to improve the Services, and to develop new services and products. For avoidance of doubt, to the extent that your Content includes your voice, the foregoing license allows ElevenLabs to reproduce, modify, publish, create derivative works from, distribute, publicly or otherwise perform, and use

perpetual and irrevocable (which means this license cannot be withdrawn), nonexclusive (which means you can license your Input to others), royalty-free and fully paid (which means there are no monetary fees for this license), worldwide (which means it’s valid anywhere in the world), and sub-licensable, through multiple tiers (which means we can make it available to others). (e) License to User Voice Models. To the extent you own or acquire any intellectual property rights in or to any User Voice Models, you hereby grant to ElevenLabs a license to use, reproduce, modify, adapt, publish, transla

perpetual and irrevocable (which means this license cannot be withdrawn), nonexclusive (which means you can license your Input to others), royalty-free and fully paid (which means there are no monetary fees for this license), worldwide (which means it’s valid anywhere in the world), and sub-licensable, through multiple tiers (which means we can make it available to others). (g) Necessary Rights. You may not provide Input or create Output for which you do not have all the rights necessary to grant us the license described above. You represent and warrant that the Content and User Voice Models,

(d) Feedback. You may voluntarily post, submit, or otherwise communicate to us any questions, comments, suggestions, ideas, original or creative materials, or other information about ElevenLabs or our Services (collectively, “Feedback”). You understand that we may use such Feedback for any purpose, commercial or otherwise, without acknowledgement or compensation to you, including to develop, copy, publish, or improve the Feedback or Services, or to improve or develop new products, services, or technologies in ElevenLabs’ sole discretion. ElevenLabs will exclusively own any improvements to, or

(ii) terminate or suspend your access to all or part of the Services, temporarily or permanently, if the Content is reasonably likely, in our sole determination, to violate applicable law or these Terms; (iii) take any action with respect to the Content that is necessary or appropriate, in ElevenLabs’ sole discretion, to ensure compliance with applicable law and these Terms, or to protect Company’s rights, or to protect any third-party rights, including third-party intellectual property and privacy rights (e.g., providing information to copyright owners in furtherance of Digital Millennium Co

(viii) Prohibited Transfers and Misuse. ElevenLabs does not permit or recognize the sale, transfer, gift, trade, or exchange of Prepaid Credits. Any such attempt constitutes a material breach and may result, at ElevenLabs’ discretion, in cancellation or forfeiture of Prepaid Credits or termination of your Account without refund. (ix) Changes to Prepaid Credits Terms. ElevenLabs may modify Prepaid Credits pricing, usage rates, expiration periods, or eligible Services under Section 14. Such changes apply prospectively and will not reduce the remaining validity of purchased Prepaid Credits, exce

(f) Reservation of Rights. ElevenLabs reserves the right, including without prior notice to impose conditions on the honoring of any coupon, discount, or similar promotion; to bar any user from making any transaction; to alter the payment option for services; and to refuse to provide any user with any Service. (g) JCT. If the Services under these Terms are subject to JCT under the reverse charge mechanism, you agree to self-assess, report, and remit the applicable tax directly to the Japanese tax authorities. ElevenLabs will not charge or remit JCT for these Services. 7. Copyright Complaints

(g) Waiver of Class and Other Non-Individualized Relief. YOU AND ELEVENLABS AGREE THAT, EXCEPT AS SPECIFIED IN SECTION 12(h), EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY ON AN INDIVIDUAL BASIS AND NOT ON A CLASS, REPRESENTATIVE, OR COLLECTIVE BASIS, AND THE PARTIES HEREBY WAIVE ALL RIGHTS TO HAVE ANY DISPUTE BE BROUGHT, HEARD, ADMINISTERED, RESOLVED, OR ARBITRATED ON A CLASS, COLLECTIVE, REPRESENTATIVE, OR MASS ACTION BASIS. ONLY INDIVIDUAL RELIEF IS AVAILABLE, AND DISPUTES OF MORE THAN ONE CUSTOMER OR USER CANNOT BE ARBITRATED OR CONSOLIDATED WITH THOSE OF ANY OTHER CUSTOMER OR USER. S

ElevenLabs does not undertake to review all Content and expressly disclaims any duty or obligation to monitor or review content. However, to maintain the integrity and security of your data, and for fraud prevention purposes, ElevenLabs reserves the right to moderate all Input (including voice and text data input) and Output (including voice or other outputs). In certain circumstances, ElevenLabs may share your Input or Output, which may include Personal Data, with third parties to support the content moderation and safety initiatives. Users found to have engaged in activity that violates the

Affiliates. We may share any Personal Data we receive with our current or future affiliates for any of the purposes described in this Privacy Policy. Vendors and Service Providers. We may share your Personal Data with third-party vendors and service providers who provide services such as verification/background checks, content moderation, website hosting, data analysis or enrichment, advertising, information technology and related infrastructure provision, customer service, email delivery, auditing, and payment processing. Other Users. We may share your Personal Data with other users if you in

3. Accounts We may require that you create an account in order to use some or all of our Services. You may not share or permit others to use your individual account credentials. You will promptly update any information contained in your account if it changes. You must maintain the security of your account, as applicable, and promptly notify us if you discover or suspect that someone has accessed your account without your permission. If your account is closed or terminated, you will forfeit all unused credits related to our Services (including character credits) associated with your account.

9. Indemnification To the fullest extent permitted by applicable law, you will indemnify, defend (at our option), and hold harmless ElevenLabs and our officers, directors, partners, licensors, employees and agents from and against any losses, liabilities, claims, demands, damages, expenses or costs ("Claims") arising out of or related to: (a) your access to or use of the Services; (b) the Content or Feedback; (c) your violation of these Terms; (d) your violation, misappropriation, or infringement of any rights of another (including intellectual property rights or privacy rights); or (e) your c

11. Limitation of Liability (a) To the fullest extent permitted by applicable law, ElevenLabs will not be liable to you under any theory of liability (whether based in contract, tort, negligence, warranty, or otherwise) for any indirect, consequential, exemplary, incidental, punitive, or special damages or lost profits, even if ElevenLabs has been advised of the possibility of such damages. (b) The total liability of ElevenLabs for any claim arising out of or relating to these Terms or our Services, regardless of the form of the action, is limited to the greater of: (i) One Hundred United Sta

Information from Cookies and Similar Technologies. We and our third-party partners may collect information about you using cookies, pixel tags, SDKs, or similar technologies (“Cookies”). See the “Your Cookie Choices” section of this Policy for further detail. Categories of information we may collect using cookies include: Location Information. When you use our Services, we infer your general location information, for example by using your internet protocol (IP) address. In some jurisdictions, we will ask for your permission before doing so. Device Information. We receive information about the

7. Your Cookie Choices. Cookies, pixel tags, SDKs, or similar technologies are technologies used to collect information about users and their activities on a website. We and our third-party partners, such as analytics and advertising partners, may collect information about you using Cookies to collect information about your online activities over time and across different services. The information collected via Cookies may include information such as unique identifiers, system information, IP address, web browser, device type, and the web pages that you visit just before or just after you use

Strictly Necessary Cookies. Cookies that are essential to make our Services available to you, for example, to provide login functionality or to identify bots who try to access our website. These cookies cannot be disabled as we cannot provide you with the Services without this type of Cookie. Performing & Analytics Cookies. Cookies for website and app analytics purposes to support operation, maintenance, and improvement of our Services. We may use our own analytics Cookies or third-party analytics providers, such as Google Analytics, to collect and process certain analytics data on our behalf

website located at elevenlabs.io and all associated web pages, websites, and social media pages (the “Website”); and services (including mobile applications) and products accessible via the Website or our application programming interfaces (APIs), or otherwise made available to you by us (together with the Website, the “Services”). For the avoidance of doubt, Beta Services (as defined in the Beta Services Addendum) are not considered “Services” under these Terms. IF YOU SUBSCRIBE TO ANY FEATURE OR FUNCTIONALITY OF THE SERVICES FOR A TERM (THE “INITIAL TERM”), THEN YOUR SUBSCRIPTION WILL BE AUT

6. Subscription Services; Payment (a) Subscriptions. To access and use certain Services, you may be required to enroll in a subscription payment plan (a “Recurring Subscription”). Your Recurring Subscription will automatically renew until you cancel it or your Recurring Subscription is otherwise terminated. You authorize us to store your payment method information and to automatically charge your payment method(s) for the amount of your Recurring Subscription with no further action required by you. The length of your Recurring Subscription will be provided when you make your purchase. In the e

(iii) Purchase of Prepaid Credits. Prepaid Credits may be purchased through your Account under Section 6, either as a one-time purchase or via recurring purchase. ElevenLabs may impose purchase limits, and Prepaid Credits are issued upon successful payment. If you elect to enable recurring purchase, you authorize ElevenLabs to automatically charge your saved Payment Method and add additional Prepaid Credits to your Account when your available Prepaid Credits balance falls below the threshold you select. The recurring purchase will continue until you disable the feature or your Account is termi

(v) Account Balance and Responsibility. Your available Prepaid Credits balance is viewable through your Account, and you are solely responsible for verifying all Prepaid Credits additions and deductions. Your Prepaid Credits balance is not a bank account, digital wallet, stored value account, or other payment device. (vi) Expiration of Prepaid Credits. Unless otherwise specified at the time of purchase or issuance, all Prepaid Credits expire twelve (12) months after the date of purchase or issuance, as applicable. Expired Prepaid Credits are automatically removed from your Account and may not

(d) Payment. You represent and warrant that you have the right to use any payment method that you submit in connection with a payment. We may receive updated information from your issuing bank or our payment service provider about any payment method you have stored with us. You authorize us to charge your payment method, including any updated payment method information we receive, for any charges you are responsible for under these Terms. Verification of information may be required prior to the acknowledgment or completion of any transaction. You agree to pay all charges incurred by you or on

(f) Waiver of Jury Trial. YOU AND ELEVENLABS HEREBY WAIVE ANY CONSTITUTIONAL AND STATUTORY RIGHTS TO SUE IN COURT AND HAVE A TRIAL IN FRONT OF A JUDGE OR A JURY. You and ElevenLabs are instead electing that all Disputes shall be resolved by arbitration under these Terms, except as specified in Section 12(b).

13. Governing Law Any Claims will be governed by and construed and enforced in accordance with the laws of the State of New York, except to the extent preempted by U.S. Federal Law, without regard to conflict of law rules or principles (whether of the State of New York or any other jurisdiction) that would cause the application of the laws of any other jurisdiction. If any Claim is not subject to arbitration pursuant to Section 12, then the state and federal courts located in New York City, New York, will have exclusive jurisdiction. You and ElevenLabs waive any objection to venue in any such

10. Disclaimers Your use of our Services, Beta Services and any content or materials provided therein or therewith (including the Third-Party Content and Third-Party Services) is at your sole risk. To the fullest extent permitted under applicable law, our Services, Beta Services and any content or materials provided therein or therewith (including the Third-Party Content and Third-Party Services) are provided “as is” and “as available” without warranties of any kind, either express or implied. ElevenLabs disclaims all warranties with respect to the foregoing, including implied warranties of me

(iii) Maintenance and Support. You and ElevenLabs acknowledge that Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the Mobile App. (iv) Warranty. You acknowledge that Apple is not responsible for any product warranties, whether express or implied by law, with respect to the Mobile App. In the event of any failure of the Mobile App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price, if any, paid to Apple for the Mobile App by you; and to the maximum extent permitted by applicable law, Apple wi

We take measures to delete your Personal Information or keep it in a form that does not permit identifying you when this information is no longer necessary for the purposes for which we process it unless we are required or permitted by law to keep this information for a longer period. When determining the specific retention period, we consider various factors, such as the type of service provided to you, the nature and length of our relationship with you, and mandatory retention periods provided by law and any relevant statute of limitations. ElevenLabs will not keep data it generates about yo

Please note that the data protection laws in the locations where we transfer or process data may differ from those in your area. While the data is in another jurisdiction, it may be accessed by the courts, law enforcement, and national security authorities. 6. Data Retention. We take measures to delete your Personal Data or keep it in a form that does not permit identifying you when this information is no longer necessary for the purposes for which we process it unless we are required or permitted by law to keep this information for a longer period. When determining the specific retention per

Authorities point of contact (pursuant to Article 11 of the DSA): legal@elevenlabs.io User point of contact (pursuant to Article 12 of the DSA): via our webform or via legal@elevenlabs.io We accept communications in English. Privacy and Data Protection We process personal data related to reports, moderation, and complaints in accordance with GDPR and our Privacy Policy, for purposes including compliance with legal obligations and maintaining service integrity. We retain information only as necessary for these purposes and as required by law. Transparency Reporting We publish transparency

Communicating with you For potential users, we may process your Personal Data to send Marketing Communications including emails to provide information regarding products or Services that may interest you. You have provided your consent. Billing and accounting We may process your Personal Data to handle any payments from you or to you as described in the applicable Terms of Service, including keeping records of payments. The processing is necessary for entering into, or performance of a contract to which you are a party. Preventing fraud We may process your Personal Data to protect against and

Browser Settings. Certain web browsers allow you to manage your preferences relating to Cookies. You can set your browser to refuse Cookies or delete certain Cookies. Please note that if you choose to block all Cookies, doing so may impair the use of our Services. Google Analytics Opt-out. To opt out from Google Analytics' use of information collected on the Services through Cookies, you can download the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout. Third Party Advertising Companies' Opt-Out. We work with third party advertising partners to sho

Overview This page describes ElevenLabs’ reporting channels, content moderation standards, user notification and redress, points of contact, privacy alignment, and transparency reporting required by the EU Digital Services Act (“DSA”). Reporting Illegal Content Anyone can notify us of allegedly illegal content using our online reporting form. The form is accessible without login and is designed to be easy to use. We review reports in line with our legal obligations. Where required by law, we may notify competent authorities. Content Moderation Standards We assess reported content and acco

Advertising vendors (e.g., affiliate marketing companies, tracking technology providers). Parties to a corporate transaction (e.g., if we are involved in the purchase, sale, lease, or other acquisition of our systems containing personal information). Due to the fact that our services are intended for users age 18 or over, we do not knowingly “sell” or “share” Personal Information of individuals under the age of 18.

10. Security. We implement reasonable security measures to secure and protect your Personal Data. The up-to-date list of measures along with relevant audit certifications can be obtained at: https://compliance.elevenlabs.io/. We note that, as no electronic transmission or storage of information can be entirely secure, we can make no guarantees as to the security or privacy of your information, to the extent permitted by applicable law. 11. Children's Privacy. Our Services are not intended for or directed at children under the age of 18 and ElevenLabs does not knowingly collect, store, or proc

Access Your Personal Information: Receive confirmation of processing and request access the Personal Information we maintain about you. Most of your Personal Information can be accessed and exported by logging into your account. Where provided by applicable law, you may request that we include a description of the purpose of the processing of your Personal Information, third parties with which your data has been shared, and information regarding the safeguards for international data transfer. Correct Your Personal Information: Request to update and correct inaccuracies in your Personal Informa

Depending on where you are located or reside, you may have certain rights regarding the Personal Data we maintain about you and certain choices about what Personal Data we collect from you, how we use it, and how we communicate with you. Such rights may include the rights to:

Access Your Personal Data: Receive confirmation of processing and request access to the Personal Data we maintain about you. Most of your Personal Data can be accessed and exported by logging into your account. Where provided by applicable law, you may request that we include a description of the purpose of the processing of your personal data, third parties with which your data has been shared, and information regarding the safeguards for international data transfer. Correct Your Personal Data: Request to update and correct inaccuracies in your Personal Data. Most of your Personal Data can be

You may exercise these rights, as applicable, by using this online form (or to the extent such online form is unavailable, by emailing our Data Protection Office at the following email address: legal@elevenlabs.io). If using the form, please select “Other” and, whether using the form or submitting a request via email, include the right you would like to exercise in the subject (e.g., “Withdraw my Consent”) and note the location in which you reside. Before fulfilling your request, we may ask you to provide reasonable information to verify your identity and/or residence. Please note that applica

Authorized Agents. In those states where it is applicable, your authorized agent may submit a request to exercise any of the above rights on your behalf. ElevenLabs may request additional information to verify their authority to act on your behalf before processing any requests. (c) Residents of India If you are in India, in addition to the rights in Section 8(a), you also have the following rights regarding your Personal Data:

Right to nominate: You have the right to nominate any individual who will exercise the rights available to you in case of your death or incapacity. Right of grievance redressal: You have the right to contact us about how we process your Personal Data, our obligations in relation to such Personal Data and/or with regard to your rights regarding such Personal Data. You may exercise these rights by contacting us as described in Section 14, unless otherwise required under the law. 9. Third Parties. Our Services may contain links to other websites, products, or services that we do not own or operat

You may also write our Data Protection Office at: Eleven Labs Inc. 169 Madison Ave #2484 New York, NY 10016 United States For residents of Brazil, our Data Protection Officer is Paulo Eduardo Lilia, who can be reached at legal@elevenlabs.io. You may exercise these rights, as applicable, by using this online form (or to the extent such online form is unavailable, by emailing legal@elevenlabs.io). If using the form, please select “Other” and, whether using the form or submitting a request via email, include the right you would like to exercise in the subject (e.g., “Withdraw my Consent”) and n

(b) User Voice Models. Some of our Services allow you to create a voice model that can be used to generate Output in the form of synthetic audio sounding like your voice or a voice you are authorized to share with us (a "User Voice Model"). To create a User Voice Model through our Services, you may be asked to upload audio recordings of your voice or the voice you are authorized to share with us as Input to our Services, and ElevenLabs is permitted to use those audio recordings of the voice you provide to us subject to subsection 4(d) below. For more information on how we collect, use, share,

(ii) For the avoidance of doubt, Output may be generated by, but does not include, ElevenLabs’ foundational and other artificial intelligence voice models (the “Voice Models”) or ElevenLabs’ foundational and other artificial intelligence or language learning models (“LLMs”) (Voice Models and LLMs, collectively, the “Models”). Except as expressly set forth herein, as between you and ElevenLabs, you retain all rights in and to your Output.

Upon request, and as required by DPF Principles and applicable law, ElevenLabs will provide individuals with reasonable access to Personal Data about them. ElevenLabs will also take reasonable steps to allow individuals to review Personal Data for the purposes of correcting, amending or deleting such information in instances where Personal Data is demonstrated to be incomplete or inaccurate. Individuals can contact ElevenLabs at legal@elevenlabs.io in order to request access or to make inquiries regarding limiting the use and disclosure of Personal Data about them. Dispute Resolution Eleven

(i) Data Deletion and Opt Out. You may request for us to delete your personal data as required under applicable law. Please see our Privacy Policy for more information. In addition, you may opt out of our use of your Content for training at any time by navigating to the 'Data use' menu in the 'Terms and Privacy' section of your ElevenLabs account. Your Content will no longer be used to improve our Services (including the Models) once the request has been processed by our team, except as may be necessary to provide the Services to you, but does not affect any uses of (or materials resulting fro

ElevenLabs complies with the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF as set forth by the U.S. Department of Commerce. ElevenLabs has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. DPF Principles with regard to the processing of personal data received from the European Union and the United Kingdom in reliance on the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF. ElevenLabs has certified to the U.S. Department of Commerce that it adheres to the Swiss-U.S. DPF Principles (Swiss-U.S. DPF Principles) with regard to the processing o

5. Sale of Personal Information, Sharing for Cross-Context Behavioral Advertising, and Targeted Advertising When we share Personal Information through our targeting cookies or with vendors that provide advertising services to us, that is considered a sale or sharing for cross-context behavioral advertising or targeted advertising under CCPA. You can opt out of the sale of your Personal Information, including the sharing of your Personal Information for targeted or cross-contextual behavioral advertising by updating your preferences in the 'Modify Cookies' banner within the webpage footer. Th

In addition to the rights listed above, you may also have the right to lodge a complaint with a supervisory authority, including in your country of residence, place of work, or where an incident took place. (b) United States Residents Residents of certain U.S. states, including California, Connecticut, Colorado, Utah, Virginia, Oregon, Montana, or Texas, have additional privacy rights disclosures regarding their Personal Information, as described below. In certain U.S. states, you have the following rights in addition to those listed in Section 8(a): Sale of Personal Information, Sharing fo

You and ElevenLabs agree that all materials and documents exchanged during the arbitration proceedings shall be kept confidential and shall not be shared with anyone except the parties’ attorneys, accountants, or authorized representatives, and shall be subject to the condition that they agree to keep all materials and documents exchanged during the arbitration proceedings strictly confidential. (c) Opting Out of Arbitration. You have the right to opt out of binding arbitration within 30 days of the date you first accepted these Terms by providing us with notice of your decision to opt-out vi

Eleven Labs Inc. Attn: Legal Department – Arbitration Opt-Out 169 Madison Ave #2484 New York, NY 10016 Legal@elevenlabs.io (d) Rejection of Future Arbitration Changes. You may reject any change we make to Section 12 (except address changes) by personally signing and sending us notice within 30 days of the change by certified mail addressed to: Eleven Labs Inc. Attn: Legal Department – Arbitration Opt-Out 169 Madison Ave #2484 New York, NY 10016 If you do, the most recent version of Section 12 before the change you rejected will apply.